Diamond Hotels

location

Ontario, Canada

City, State, Country

Website

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Diamond Hotels Management Inc. operates a distinguished collection of hotel properties known for their commitment to excellence in guest services and community engagement. Each property is designed to cater to specific guest needs, ensuring personalized experiences that align with Diamond Hotels Management’s values of guest-centric hospitality, sustainability, and community impact.

Diamond Hotels

Seamless Management Across Four Properties: Diamond Hotels' Success with Event Temple

The Problem

Diamond Hotels Management Inc. faced challenges in centralizing customer data and managing account details efficiently across multiple properties. Their existing Property Management System (PMS) could not support comprehensive account management, resulting in inefficiencies in prospecting new business and maintaining detailed records of outcomes.

Diamond Hotels

needed:

To centralize all customer and event data for easy access and management

Implement a solution across multiple properties to minimize disruption and maximize efficiency

Facilitate faster and more effective communication with clients and hotel teams

Ability to manage all operations, including contract sign-offs remotely

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Results

Quick

Setup and activation at 4 properties with dedicated support

Efficient

Communication with Clients and within hotel operations

Faster

Responses to Inquires further enhancing customer service

Customer Quote

"We have remote team members, and by having this cloud-based platform, we were able to ensure timely communication with our operations team and our clients. The work can be completed from anywhere - clients signing off on contracts can happen quickly from their cell phones. The ability to access and update information from anywhere has not only improved our response times to inquires but also significantly boosted our team’s overall productivity."

Brian Hope

Regional Director of Sales at Diamond Hotels