About Event Temple
Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 4 years in a row and we’re growing rapidly.
We help make travel and events happen. At Event Temple we believe in helping people of great character thrive and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.
About the role
We are looking for a Hotel Director of Sales to join our Customer Success team as the Director of Customer Success, North America West. As such, you will manage the regional customer success team and our NA West/APAC customers, ensuring they are successful and making them superfans. You will help us continue building a world-class reputation among hotels and venues.
A Day In The Life
As the Director of Customer Success, North America West, you’ll lead a talented team and ensure VIP customers’ success with Event Temple. You’ll manage onboarding, training, and proactive problem-solving while building and retaining a high-performing regional team. With your hotel sales expertise, you’ll drive success, foster innovation, and make a meaningful impact every day.
Critical Metrics:
You’ll take the lead in driving customer loyalty and success across your region, ensuring high retention rates and minimal churn while boosting revenue. By delivering exceptional experiences, you’ll turn happy customers into powerful advocates, fueling growth through Customer Success Leads. You’ll own key metrics like Net Promoter Scores (NPS), Customer Satisfaction, and Time to Activate, empowering your team to deliver results.
Location:
Vancouver Lower Mainland preferred for occasional in-person meetings. This role is otherwise primarily remote/WFH.
Key Responsibilities
- Hire, Manage and Retain North America West team
- Drive CS KPIs including NPS, CSAT, CSQL, NRR, Churn for region
- Support Head of Customer Success in retaining customers for the region
- Onboard, train and support customers
- Training materials, webinars and 1: many trainings
Qualifications
- Must have: The successful candidate must have hotel experience in a director of sales role. You are also a strong communicator, make data-driven decisions, and have excellent listening, prioritization, and planning skills.
- Preferred qualifications:
- Experience with technology and training
- Experience with hotel sales software and PMS a plus
What type of person joins Event Temple?
- You’re a person who is self-motivated, resilient, and quick to adapt to new obstacles.
- You’re looking for an alternative to the corporate abyss.
- You want a place where your ideas matter and impact significantly.
- You value freedom, and you want to play on a winning team with others who feel the same way.
- You want to help build a future where there are more events, travel, and experiences, not less.
- It’s this long-term, bigger picture that makes you feel both inspired and engaged.
Benefits:
- Friendly co-workers
- Work From Home/Remote
- Health and dental benefits
- Casual dress code (obv.)
- Competitive compensation
- Building a company and being a part of a success story.
Next steps
The eligible applicants will be contacted.
- 10 minute pre-screen
- 1 hour tactical interview
- 1 hour culture interview
- 3 successful reference checks
Humble, Hungry and Smart:
You must be a combination of all three, the absence of one of these traits does not align with Event Temple’s vision of who we want to be. (If you want to really impress us in the interview - Read The Ideal Team Player by Patrick Lencioni before coming in!)
To Apply:
Apply through our career portal by clicking here
We don't offer relocation support for this job posting.
