About Event Temple:
Event Temple is a high-growth technology company headquartered in Vancouver, BC. As the world’s leading Hotel Sales and Catering software, we've achieved the #1 ranking in the Hotel Tech Awards for four consecutive years. Our mission is to become the world's largest, most respected sales and catering software for venues and hotels, while creating success, happiness and opportunity for our customers, team and communities.
Your Role:
As our Customer Success Manager, you are the voice of the customer internally and the voice of the company externally. You’ll be the key point of contact for a portfolio of customers. You’ll onboard, train, support, and empower clients to maximize their success with Event Temple, all while spotting new growth opportunities.
What You’ll Bring:
- Customer-Centric Builder: Craft solutions and document processes that elevate client success and streamline our systems.
- Problem-Solver: Think creatively and proactively to resolve client issues; escalate to engineering only when needed.
- Growth-Oriented: Work with our Head of Customer Success to build your career, with us cheering you on every step!
Your Day-to-Day:
- Onboard new clients, provide training, conduct success check-ins, and drive client satisfaction.
- Respond to customer inquiries and provide technical and strategic advice.
- Contribute to our knowledge base, training resources, and client education materials.
- Collaborate with team leads to support department initiatives and product updates.
You’re Humble, Hungry & Smart:
We value a blend of humility, ambition, and emotional intelligence—essential traits for success at Event Temple. (Bonus: Read The Ideal Team Player by Patrick Lencioni before your interview!)
Requirements:
- Background from the hospitality industry
- Great system knowledge
- Fluent in German and English
- Remote contractor role (invoice monthly, handle your own taxes/social fees)
Benefits:
- Friendly co-workers
- Work from Home / Remote friendly 8 hours a day
- Become part of a success story - we’ve been voted #1, 4 years in a row!
