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Managing a hotel comes with countless moving parts, from bookings to guest communications to payments. If you're feeling overwhelmed, you're not alone. That’s why choosing the right Property Management System (PMS) can be a game-changer for your hotel. Whether you're a boutique hotel or a large chain, a great PMS helps streamline your operations and boost guest satisfaction. Let’s dive into the top PMS software options available today, starting with the heavy hitters that everyone’s talking about.
What is a Property Management System (PMS)?
A Property Management System (PMS) is essentially the control center for your hotel. It helps manage daily operations like room bookings, guest check-ins and check-outs, housekeeping, payments, and reporting. With the right PMS in place, you’ll save time, reduce human error, and give your guests a better overall experience. It’s like upgrading from manual to autopilot, where everything runs smoothly, from front desk to housekeeping.
Now let’s explore the top PMS systems in the industry and what makes each one stand out, according to users on G2, Capterra, and Hotel Tech Report.
1. Mews 🌟
Overview
Mews is a cloud-based PMS known for its focus on automation and user-friendly interface. It’s designed to eliminate manual tasks and streamline operations, from front desk and housekeeping to revenue management. Its API-first architecture allows seamless integration with other tools, including OTAs and third-party apps. Mews also supports multi-property management, making it perfect for hotel groups.
What Users Love
- Automation: Many users on G2 love how Mews automates tedious tasks like sending confirmation emails and updating room statuses.
- User Experience: On Capterra, users rave about how intuitive and easy-to-use Mews is, even for non-tech-savvy staff.
- Support for Multi-property Management: On Hotel Tech Report, Mews is praised for its multi-property management capabilities, making it ideal for hotel chains that want a single system for multiple locations.
2. Cloudbeds ☁️
Overview
Cloudbeds is an all-in-one solution, integrating property management, channel management, and a booking engine. It’s widely known for its ease of use and flexibility, making it a popular choice among small to mid-sized hotels, hostels, and vacation rentals. Cloudbeds also includes revenue management tools and integrations with OTAs, helping properties maximize their bookings.
What Users Love
- Ease of Use: G2 reviews highlight how easy Cloudbeds is to set up and navigate, making it a great option for small teams.
- All-in-One Solution: On Capterra, users love that Cloudbeds integrates everything—PMS, booking engine, and channel management—into one platform, saving time and reducing the need for multiple tools.
- Customer Support: Hotel Tech Report users mention the excellent customer support, which makes onboarding and troubleshooting a breeze.
3. Apaleo 🔧
Overview
Apaleo is a cloud-based, API-first PMS that offers extreme flexibility and customization. It’s a favorite among tech-savvy hotels that want to build their own tech stack using Apaleo’s open API and integrations. With its app store featuring over 200 applications, Apaleo allows hotels to create a tailored solution for their specific needs.
What Users Love
- Customization: Users on G2 rave about the system’s flexibility, allowing properties to integrate only the tools they need.
- Speed of Implementation: On Capterra, hoteliers appreciate how quickly they can get up and running with Apaleo, compared to traditional PMS systems.
- Cost-Effective: Hotel Tech Report reviews highlight the transparent pricing model, where you pay based on room usage, which is great for smaller properties looking to control costs.
4. Oracle Hospitality Cloud 🏛️
Overview
Oracle Hospitality Cloud offers one of the most comprehensive suites of tools for hotels, including property management, point-of-sale, and distribution management. It’s a go-to solution for large chains and properties that require advanced functionality, scalability, and robust security. While Oracle’s solution can be on the pricier side, its strength lies in its scalability and industry reputation.
What Users Love
- Scalability: On G2, large hotels and chains praise Oracle Hospitality Cloud for handling complex operations across multiple locations with ease.
- Security: Capterra users often mention Oracle’s top-tier security protocols, which give peace of mind to properties dealing with sensitive guest data.
- Advanced Reporting: On Hotel Tech Report, users appreciate Oracle’s detailed reporting and analytics, helping them make data-driven decisions to optimize operations.
5. Clock PMS+ ⏰
Overview
Clock PMS+ is a cloud-based system designed to improve guest engagement while handling the core operational tasks of a property. It features front desk management, online bookings, and channel management, with guest-facing tools like mobile check-in/out and messaging. Although it’s not API-first, Clock PMS+ offers strong integrations with third-party apps.
What Users Love
- Guest Engagement Tools: Users on G2 highlight the mobile self-check-in and check-out features that enhance guest convenience.
- Easy Integration: Capterra reviews often mention how easily Clock PMS+ integrates with other tools, despite not being API-first.
- Mobile Functionality: Hotel Tech Report users appreciate the mobile-friendly features, enabling staff to manage operations from their devices.
6. Protel 🏨
Overview
Protel offers both cloud-based and on-premise solutions, making it a versatile option for hotels of all sizes. Its feature set covers reservations, front desk management, housekeeping, and POS integration. While Protel is not API-first, it offers extensive integrations with third-party tools, making it a great choice for hotels that need flexibility.
What Users Love
- Comprehensive Features: G2 users appreciate the wide range of functionality that Protel offers, particularly for larger hotels.
- Longstanding Reputation: On Capterra, many users mention the reliability of Protel, which has been a trusted name in the industry for decades.
- Multi-property Management: Hotel Tech Report users highlight how well Protel handles multi-property management, making it ideal for hotel chains.
7. Guestline 🌐
Overview
Guestline is a cloud-based PMS that offers robust tools for property management, distribution, and guest engagement. It’s designed to automate day-to-day operations, helping hotels improve efficiency and provide a better guest experience. Guestline supports multi-property management and integrates well with OTAs and third-party tools.
What Users Love
- Automation: G2 users praise Guestline for its automation capabilities, which help streamline front desk and housekeeping operations.
- Channel Management: Capterra users love how easily Guestline integrates with OTAs, making it easier to manage bookings across multiple channels.
- Customization: On Hotel Tech Report, users appreciate Guestline’s ability to customize workflows and reports, making it adaptable to different property types.
8. AsaHotel 🏖️
Overview
AsaHotel is a cloud-based PMS that focuses on enhancing the guest experience. It offers modules for front desk operations, reservations, housekeeping, and maintenance, making it a versatile system for properties of all sizes. Although it’s not API-first, AsaHotel integrates with several third-party applications and services.
What Users Love
- Guest Experience Focus: On G2, users often highlight how AsaHotel helps improve the guest experience with efficient management tools.
- Simple Interface: Capterra users appreciate AsaHotel’s easy-to-use interface, making it a good choice for smaller properties or less tech-savvy staff.
- Support for Multi-property Management: Hotel Tech Report users like the ability to manage multiple properties from a single interface, making AsaHotel a solid choice for growing businesses.
Supercharge Your PMS with Sales and Catering Software
Once you’ve chosen the right PMS for your hotel, it’s time to take it a step further. By integrating Event Temple’s sales and catering software, you can streamline your sales processes, automate follow-ups, and manage events with ease. Event Temple works seamlessly with your PMS, helping you manage group bookings, generate reports, and optimize your operations.
With Event Temple, you can:
- Automate follow-ups and reminders for leads
- Manage events and group bookings with ease
- Integrate with your existing PMS for a unified system
- Generate detailed reports and insights to help grow your business
Conclusion
Choosing the right PMS is a crucial step in optimizing your hotel’s operations. Whether you go with the user-friendly Cloudbeds, the highly customizable Apaleo, or the powerful Oracle Hospitality Cloud, you’ll find a system that fits your property’s needs. And don’t forget to enhance your system with Event Temple for seamless sales and catering management.
