The Ivy Hotel

location

Chicago, USA

City, State, Country

Website

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Nestled in Downtown Chicago, The Ivy Hotel distinguishes itself with its upscale ambiance, offering 63 luxurious accommodations and specialized event spaces. It features a dedicated 15th-floor ballroom and a 16th-floor rooftop venue, ideal for both business and leisure. The hotel is a proud part of Charlestowne Hotels, a leading management company known for its unique lifestyle properties.

The Ivy Hotel

Mastering Hotel Sales with Ease: The Ivy Hotel's Journey

The Problem

Navigating the fast-paced hospitality sales environment presented significant challenges, particularly for new industry entrants. The Ivy Hotel required a solution that could enhance standard procedures to better align with individual working styles, something that was not rigid and could be customized easily. Furthermore, the absence of pre-set tools complicated the consistency of client communication and organizational needs. This necessitated a system that could simplify complex sales tasks, ensuring both efficiency and consistency in client interactions.

The Ivy Hotel

needed:

Intuitive sales platform to simplify training

High customizability for user needs

Efficient task management to streamline operations

User-friendly interface for enhanced productivity

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Results

Improved

Task management & Service Quality

Consistent

In Delivery of Top-Tier Service

Customized

To fit personal approach

Customer Quote

"I started this role not really having any sales experience; Event Temple was the best platform to help me figure out how to move in this role. It's flexibility allowed me to easily customize everything to match my style, making the process more efficient and effective"

Allison

Sales Manager